Level 1 Services $299/month*

• 4 Mystery Shops
  • Using your dealership service appointment scheduling website, we will mystery shop your dealership each month requesting a service appointment to measure your response time and response quality. We will also assess your service web presence overall.

• Reporting
  • Individual performance metrics:
    • Response time
    • Response quality
  • Monthly Dealership Summary Report with Action Items:
    • We will compile the data and provide your dealership with individual performance reports and a dealership summary report with suggested action items for performance improvement of response time and response quality.

* Requires 3 month agreement

 

On-site Training $1999/day (includes expenses)

• 3 Days On-Site Training
  • 1-day Process Review
    • Assessment and observation of the dealership’s organizational set-up, job responsibilities, and current service lead process.
  • 1-day training (unlimited attendees)
    • Internet service lead process training
      • Responding to leads using a response checklist
      • Using response templates
      • Measuring performance
      • Developing action plans to improve performance
    • 1-day “In the department” Counseling, Training, and Mentoring
      • Counseling, training, and mentoring each individual who is involved in the service lead process to improve their knowledge, skills, and performance.
  • 2 days Follow-up On-Site Training within 60 to 90 days
    • Follow-up Training on Process
      • Assess and observe dealership progress on implementing a service lead process and provide additional service lead process training to further improve performance.
    • Follow-up Training on Skills
      • Assess and observe individuals who have the responsibility of handling and responding service leads and provide additional consulting and training to further enhance their service lead skills.

Level 2 Services $599 month**

• Includes Level 1 program
• Dealership Service Lead Assessment
  • Department Structure
    • Assessing the dealerships current service lead organizational setup and process.
  • Lead Handling Process
    • Working with the dealership to design the right organizational setup including job descriptions and develop a process to handle service lead appointments more effectively and closing more leads.
  • Lead Response Resources
    • Providing templates for different service lead appointment situation including short and long term follow-up strategies.
  • Tools & Technology
    • Working with the dealership service lead group to integrate the lead right tools and technology with the service lead handling process and tactics is essential for increased opportunities and success.
  • Reporting / Metrics
    • Developing performance reports and measuring every aspect of the service lead process daily, monthly, and yearly to drive peak performance.
• 90-day Dealership Service Lead Action Plan Review
  • Preparing and conducting a 90 day dealership internet service lead performance review and possible actions to be taken to improve performance.
• Weekly remote Coaching via Webinar
  • Conducting on-line webinars to answer questions and provide additional or updated information on service leads to improve performance.
• Service Lead Certification
  • Service Lead Management WBT
    • Web-based training course on how to setup an internet service lead organization and a service lead process, using right tools and technology, and measuring your service lead process for peak performance.
  • Service Lead Timely & Quality Response WBT
    • Web-based training course for those individuals responding to service leads the importance to deliver a timely and quality response, to use correct templates, to follow-up, and to close the sale.

** Requires a 6 month agreement